We reserve the right to change our pricing at any time and to price outside of the guidelines of published pricelists. Quotes are valid for 30 days unless otherwise stated. Quotes are subject to change based on final artwork and order specs. In the case of changes to our pricing policy, previously quoted orders will be honored as long as the quote has not expired.
All canceled orders will be charged a 20% restocking fee based on the value of the blank apparel. Once we have begun printing an order, it can not be cancelled and you are responsible for paying the full balance of the order.
All orders require a 50% deposit before the order can be moved into production. The balance is due before the order can ship. For pick-up orders, the balance is due at pick-up. If you would like to request alternative payment terms, please request a credit application. We will be able to review your request within 3 days of receiving the completed credit application.
We accept Visa, Mastercard, Discover, American Express, PayPal, checks and money orders. If you are local, we can also accept cash payments made in person.
In the case of a returned payment, you will be invoiced for a $50 returned payment fee plus additional charges to cover any bank fees we incur as a result. A replacement payment must be made within 24 hours. Replacement payments must be made with PayPal, cash, or money order.
All open balances beyond established terms are subject to monthly finance charges of 1.5% and a $25 late payment fee.
Standard production turnaround is 7-10 business days from the time we receive a finalized order including deposit and final art. Please note, all turnarounds times refer to the time from when the order is placed to the time it leaves our shop and does not include shipping times. Some speciality print methods and add-on services increase production time. Certain brands and styles of apparel may increase production time. When you place your order, we will give an estimated time of completion based on the specifics of your job, apparel availability and our current production schedule. If you have a specific deadline for your order, please let us know when placing your order.
Rush orders may be available depending on our current workload and the specifications of your job. If you have a specific deadline that falls outside of our standard production time, please let us know when placing your order and we can discuss the options in detail with you. All rush orders must be paid for in full up front. KC Merch Co is not responsible for missed deadlines due to circumstances beyond our control such as weather conditions, vendor shortages and errors, and shipping errors or delays. If we encounter any delays before the order is shipped, we will notify you promptly and do everything in our power to work with you to meet your deadline.Rush orders are subject to additional fees. 3-5 day turnarounds will be subject to a 20% rush fee. Two day turnarounds will be subject to a 35% rush fee. One day turnarounds will be subject to a 50% rush fee. Same day turnarounds will be subject to a 100% rush fee and are only available when the product is available in house. Orders with deadlines between 5-9 days of placing the order may be subject to rush fees based on the specification of the job and our current production schedule.
Art that is not print ready and requires preparation by us will be subject to art fees of $35/hour.
After receiving your final art file, we will create a mock that will approximately represent the final product. Mocks must be approved before your job can move into production.
We carry almost every brand that is available to buy wholesale. In addition to standard apparel, we also carry fashion styles, American and Union made apparel, eco-conscious apparel, and teamwear. Augusta, Alternative Apparel, American Apparel, Anvil, Bella, Canvas, District, Fruit of the Loom, Gildan, Hanes, Independent Trading, Next Level, Port&Co and Tultex are just some of the major brands we use. If you are looking for something specific, simply give us the details and we will let you know if we are able to get it in.
We will work with you to help you select apparel that meets your needs and expectations. However, we can not be responsible for you not liking any aspect of the apparel you select. Also, please note that apparel manufactures do occasionally make change to the specs of their apparel resulting in inconsistencies with previous runs of the same style and/or color. We can not be responsible for these inconsistencies. If you have any doubts about the apparel you are selecting, please request a sample.
Production samples are printed and shipped for approval before the the full order goes into production. Production samples are only by request and may not be available for all jobs. If you are interested in production samples for a job, please contact us for availability and conditions. See below for sample pricing for samples printed on standard tees. If your sample will be printed on apparel other than a standard tee, the sample will be priced accordingly.
+ 1 Color Print $45
+ 2 Color Print $65
+ 3 Color Print $85
+ 4 Color Print $105
+ 5 Color Print $125
+ 6 Color Print $145
+ Process Print $165
SHIPPING + PICKUP
After your final payment is received, we will ship your order and send you tracking information. All domestic orders are shipped via UPS unless you request another service when placing your order. We can not be responsible for delayed or lost shipments once the package has left our shop.
If you have arranged to pick-up your order at our Kansas City location, we will contact you when your order is ready and let you know our current hours for pickup.
RECEIVING YOUR ORDER
When you receive your order, please check the sizes and quantities against the provided pack slip. Also, throughly review your order for any errors or damaged items. Please inform us of any pack slip discrepancies, errors or damages within two days.
YOUR SATISFACTION IS OUR GOAL
Everything we do is about building strong, long-term relationships with our clients. We value you and look forward to a great future of exciting projects together. We are confident that you had a great experience and will want to repeat the process over and over again. If you are ever unhappy with any aspect of the finish product, please let us know as soon as possible and we will do our best to correct any mistakes.